This Privacy Policy applies to the MAZDIS mobile application, websites, bicycle parking and secure-storage locations, customer support, and related services (collectively, the Services). It explains the personal information we handle when you create an account, find and use a location, park or retrieve a bicycle, and, when available, rent equipment or use wallet and payment features.
1. Who We Are
The Services are provided by MAZDIS doing business as MAZDIS (MAZDIS, we, us, or our), located at 104-32615 S Fraser Way, Abbotsford, BC V2T 1X8, Canada. MAZDIS can be contacted at support@mazdis.com.
2. Information We Collect
Information You Provide
- Account information, including your full name, email address, password or authentication credential, and account identifiers. Passwords should be stored only in hashed or otherwise securely protected form.
- Profile and communications information, such as telephone number if requested, preferences, support requests, feedback, survey responses, and messages with MAZDIS.
- Bicycle, parking, and rental information, such as bicycle details you choose to provide, selected station or storage unit, reservation and access records, rental selections, start and end times, incident or damage reports, and photo proof of rented vehicles to confirm their return.
- Identity or eligibility information only if needed for a rental, safety, fraud-prevention, legal, or age-verification purpose and disclosed to you at collection.
Location and Device Information
- Precise or approximate device location when you enable location permission, including to show nearby MAZDIS locations, support navigation, verify service availability, and help prevent misuse. MAZDIS will request background location only if a specific feature requires it and the app clearly explains that purpose before permission is granted.
- We may collect location information for travel history and ride history if permission is granted to use it as a recommendation for events, new routes and future development.
- Device and technical information, such as device model, operating system, app version, language, IP address, mobile network, identifiers, crash information, security events, and diagnostic logs.
- Usage information, such as screens viewed, buttons used, feature interactions, referral source, and timestamps. Website technologies may include cookies or similar tools as described in any cookie notice presented to you.
Parking and Physical Location Information
- Reservation, check-in, check-out, QR or NFC access, storage-unit assignment, station status, entry and exit, and transaction records.
- Safety and security records, which may include access logs, sensor events, equipment telemetry, maintenance records, and video surveillance at participating locations where posted. MAZDIS will identify the responsible operator when a partner controls the premises or cameras.
Payments Wallets and Rentals
When rental, wallet, or paid-service features become available, we may collect transaction amount, currency, billing contact, payment status, refunds, credits, promotional balances, and a payment token or limited card details supplied by a payment processor. Unless we tell you otherwise, full payment-card numbers and card security codes will be collected and processed directly by our payment processor and will not be stored by MAZDIS. The payment screen will identify the processor and link to its privacy notice.
Information From Other Sources
- Location owners, parking operators, municipalities, rental partners, payment processors, identity or fraud-prevention providers, and customer-support providers involved in delivering the Services.
- Authentication, mapping, analytics, communications, and app-platform providers, based on the permissions and settings you use.
- Public authorities, insurers, claimants, or other parties where permitted or required by law.
Cookies and Similar Technologies
When you visit the MAZDIS website, we and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember your preferences, understand how visitors use our website, improve our services, and, where applicable, support advertising or marketing activities.
These technologies may collect information such as your IP address, browser type, device information, pages viewed, referring website, approximate location, and the date and time of your visits.
We may use the following categories of cookies:
- Essential cookies, which are necessary for the website to function properly and securely.
- Functional cookies, which remember preferences and improve website functionality.
- Analytics cookies, which help us understand how visitors interact with the website and improve its performance.
- Advertising or marketing cookies, if used, which may help us measure advertising effectiveness or provide more relevant marketing.
Where required, we will obtain your consent before using non-essential cookies or similar tracking technologies. You may manage your cookie preferences through our cookie settings tool or through your browser settings. Disabling certain cookies may affect some website functionality.
Third-party services that we use may also place cookies or similar technologies on your device and process information according to their own privacy policies.
Public Comments and User-Generated Content
Certain areas of the MAZDIS website, including blog posts, may allow you to submit comments or other content. Information you choose to post publicly, including your name, profile information, comments, or other information you include in your submission, may be visible to other visitors and may be indexed or shared outside the MAZDIS website.
Please do not include sensitive personal information or personal information about other individuals in publicly accessible comments.
We may collect and process information associated with your comment, such as your name, email address, IP address, account information, and submission date, where necessary to operate the commenting feature, prevent spam or abuse, moderate content, and maintain the security of our website.
We may remove or moderate comments that violate our Terms of Service, applicable law, or our community standards.
3. How We Use Information
- Provide accounts, maps, nearby-location results, reservations, bicycle parking, access, retrieval, rentals, wallet functions, receipts, refunds, customer support, and service communications.
- Authenticate users and devices; protect bicycles, users, locations, and systems; detect fraud, misuse, safety issues, unauthorized access, and violations of our Terms.
- Process transactions and administer fees, deposits, credits, promotions, insurance claims, disputes, chargebacks, and collections.
- Maintain, troubleshoot, analyze, and improve the Services, locations, equipment, accessibility, reliability, and user experience; develop new features using aggregated or de-identified information where practical.
- Send marketing communications by email, text, or other electronic means only where we have your express or implied consent, as required by Canada’s Anti-Spam Legislation (CASL). Every commercial electronic message will identify MAZDIS as the sender, include our contact information, and provide a working unsubscribe mechanism that we will honour within 10 business days, as CASL requires. Transactional, safety, security, and legal messages are not marketing and are not subject to this consent requirement.
- Meet legal, regulatory, accounting, tax, safety, insurance, and record keeping requirements; establish, exercise, or defend legal claims.
We will identify any materially new purpose and obtain consent when required. We do not use precise location or payment information for unrelated advertising without clear notice and any consent required by law.
4. Consent and Your Choices
Where consent is the appropriate legal basis, MAZDIS seeks consent that is meaningful for the sensitivity of the information and the context. You may decline optional permissions, withdraw consent to optional processing, or change device permissions. Some information is necessary to provide an account, complete a transaction, open a storage unit, prevent fraud, or meet legal requirements; declining it may prevent the related feature from working.
- Location: change permissions in your device settings. You may still search by address or map area where that option is available.
- Marketing: use the unsubscribe link or account settings. Service and safety messages may continue.
- Push notifications: adjust app or device notification settings.
- Account deletion: use the delete function in settings. Some records may be retained as described below.
5. When We Disclose Information
We may disclose personal information only as reasonably necessary for the purposes described in this Policy, including to:
- Service providers that host systems, verify authentication, provide maps, send messages, analyze crashes or usage, support customers, secure the Services, process payments, or perform professional services. They must handle information under appropriate contractual protections.
- Location owners, operators, municipalities, rental partners, and maintenance providers when needed to complete a reservation, grant access, retrieve a bicycle, respond to an incident, administer a rental, or protect the location.
- Payment networks, banks, wallet providers, fraud-prevention services, insurers, and collections providers for paid features.
- Authorities, courts, regulators, emergency services, insurers, or other persons when we reasonably believe disclosure is required or permitted by law, needed to protect rights or safety, or necessary to investigate fraud or an incident.
- A buyer, investor, lender, or successor in connection with a proposed or completed financing, merger, reorganization, sale, or transfer, subject to appropriate confidentiality and legal safeguards.
- Other parties at your direction or with your consent.
We do not sell personal information for money. If MAZDIS introduces a practice treated as a sale, sharing, or targeted advertising under an applicable law, we will update this Policy and provide any required notice and choice.
6. International Processing
MAZDIS and its service providers may process information outside your province or country, including in Canada and the United States. Information processed elsewhere may be subject to the laws and lawful access requests of that jurisdiction. Contact our Privacy Officer for information about our service-provider practices or the countries in which information is processed.
7. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain security and transaction records, meet tax and accounting obligations, resolve disputes, enforce agreements, and comply with law. Retention depends on the record type, sensitivity, legal requirements, operational needs, and whether an account remains active. MAZDIS will document and publish concrete retention periods or criteria before launch. When retention is no longer required, information is deleted, anonymized, or securely destroyed.
8. Security
We use administrative, technical, and physical safeguards appropriate to the nature of the information, such as access controls, encryption in transit, secure credential handling, logging, vendor reviews, staff practices, backups, and incident-response procedures. No system is completely secure. You are responsible for protecting your password, device, QR or NFC credential, and account access, and for notifying us promptly of suspected unauthorized use.
9. Your Privacy Rights
Subject to applicable law and permitted exceptions, you may ask to access personal information held about you, correct inaccurate information, withdraw consent, challenge our compliance, or request deletion of information. We may need to verify your identity. We will respond within the time required by applicable law and explain any lawful refusal. You may complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia, as applicable, after giving us an opportunity to address your concern.
10. Children
The Services are not directed to children under 13, and paid rentals or wallet features are intended only for persons who meet the minimum age stated in the applicable rental terms. We do not knowingly collect personal information from a child who cannot provide meaningful consent without authorization from a parent or guardian. Contact us if you believe a child has provided information improperly.
11. Third Party Services
The Services may link to maps, payment services, app stores, location operators, or other third-party services. Their privacy practices are governed by their own notices. MAZDIS is not responsible for a third party acting independently as a separate organization, but we remain responsible for service providers processing information on our behalf.
12. Changes to This Policy
We may update this Policy to reflect changes in the Services, law, or our practices. We will post the revised version, update the effective date, and provide additional notice or seek consent when a change is material and required by law. The version in effect when information is processed will apply, subject to applicable law.
13. Contact Us
Privacy questions and requests as well as general support requests may be sent to support@mazdis.com.