These Terms of Service are a legal agreement between you and MAZDIS doing business as MAZDIS. They govern your use of the MAZDIS mobile application, websites, bicycle parking and secure-storage locations, equipment, and related services (collectively, the Services).
By creating an account, tapping to accept, or using the Services, you agree to these Terms and the MAZDIS Privacy Policy. If you do not agree, do not use the Services. Rental, wallet, payment, membership, or location-specific features may have additional terms shown before you use them.
1. Eligibility and Authority
You must be at least 13 years old to create an account. If you are under the age of majority where you live, your parent or legal guardian must consent to your use and is responsible for it. You must be at least 19 or any higher age shown in the app to enter a paid rental or other transaction requiring legal capacity. You may use the Services for an organization only if you have authority to bind it.
2. Accounts and Security
- Provide accurate, current information and keep it updated.
- Keep your password, device, QR code, NFC credential, access code, and account secure. Do not share or transfer your account unless MAZDIS expressly permits it.
- Notify support@mazdis.com immediately of suspected unauthorized access, loss of a device or credential, or a security issue.
- You are responsible for activity under your account to the extent permitted by law, except activity caused by MAZDIS failing to use reasonable security safeguards.
- MAZDIS may require verification, deny registration, restrict features, or suspend an account where reasonably necessary for security, safety, fraud prevention, legal compliance, unpaid amounts, or enforcement of these Terms.
3. The Services
The app may help you locate a station, reserve a storage space, park or retrieve a bicycle, track current and past parking sessions, receive alerts, and contact support. Availability, capacity, operating hours, compatible bicycles, access methods, and rules may vary by location. A reservation does not guarantee access if a location is unsafe, damaged, offline, full because of an error, subject to an emergency, or otherwise unavailable.
MAZDIS may change, add, or discontinue features or locations. Where reasonably possible, we will provide notice of a material change that adversely affects an active paid service. The Services may depend on mobile data, Bluetooth, NFC, QR scanning, location permissions, third-party maps, or a compatible device, which you are responsible for obtaining.
4. Parking and Storage Rules
- Use only the location, unit, bin, rack, or space assigned or selected through the app and only during the authorized period.
- Store only a lawful bicycle and permitted attached accessories. Do not store people, animals, food, hazardous materials, batteries that are damaged or recalled, flammable or illegal items, or property that could damage the facility or others.
- Follow posted size, weight, battery, access, fire-safety, and operating instructions. Secure loose items and confirm the door, rack, or locking mechanism is properly engaged before leaving.
- Do not block access, bypass controls, force a door or mechanism, enter restricted areas, tamper with equipment, duplicate credentials, or help an unauthorized person gain access.
- Remove your bicycle and belongings by the end of the authorized session and report damage, hazards, or malfunctions promptly.
MAZDIS provides controlled access and storage infrastructure; it does not take ownership of your bicycle. Except where applicable law or an express written guarantee provides otherwise, use of a location does not create a bailment or make MAZDIS an insurer of your bicycle or belongings.
5. Reservations Cancellations and Overstays
The app will display applicable reservation windows, cancellation rules, grace periods, session limits, and fees before confirmation. You must cancel through the available method if you no longer need a reservation. MAZDIS may cancel or relocate a reservation for safety, maintenance, legal, operational, or emergency reasons and will provide a refund or credit where required by law or the displayed terms.
If a bicycle or item remains after a session ends, MAZDIS may charge disclosed overstay fees, restrict the account, move the property where reasonably necessary for safety or operations, and treat it as unclaimed or abandoned only in accordance with applicable law and posted notice procedures. Emergency access or movement may occur without advance notice when reasonably necessary to protect people or property.
6. Fees Payments and Wallet Features
Some Services may require payment. Prices, taxes, deposits, preauthorization amounts, cancellation charges, overstay charges, and other fees will be displayed before you complete a transaction or in location-specific terms. You authorize MAZDIS and its payment processor to charge your selected payment method for amounts you incur, including properly disclosed adjustments, damage charges, penalties, or refunds. You must keep billing information current.
If MAZDIS introduces an in-app wallet, its balance may consist of purchased funds, refunds, or promotional credits. The app will disclose whether a balance expires, is refundable, can be transferred, or may be withdrawn. Promotional credits have no cash value unless required by law. MAZDIS will not offer stored-value or money-transmission functionality until it has confirmed applicable regulatory requirements. Failed or reversed payments may result in suspension and reasonable collection activity.
Payment-card information may be processed by an independent payment processor. MAZDIS does not guarantee a third-party payment service and may replace processors. All refunds are subject to the displayed terms and mandatory consumer rights.
7. Rental Services When Available
Rental features are not governed solely by this section. Before each rental, the app must show the item, price, rental period, return location, deposit or preauthorization, eligibility rules, and any separate transaction-specific terms presented and accepted in the app at the time of a rental (the “Rental Agreement”). If these Terms conflict with a transaction-specific Rental Agreement, the Rental Agreement controls for that rental.
- Inspect the bicycle or equipment before use and report damage or safety concerns. Do not use an item that appears unsafe.
- Use the rental lawfully, carefully, and only for its intended purpose. Follow traffic, helmet, parking, geographic, passenger, cargo, weather, and age rules.
- Do not alter, dismantle, sublease, sell, abandon, misuse, or permit an unauthorized person to use rental equipment.
- Return the item on time, in the required condition, and at an authorized location, and complete the in-app return process.
You may be responsible for loss, theft, damage beyond ordinary wear, improper parking, fines, towing, recovery, or cleaning to the extent stated before the rental and permitted by law. MAZDIS will provide a basis for material post-transaction charges and a way to dispute them.
Assumption of Risk. Riding a bicycle involves inherent risks, including falls, collisions, traffic, road and weather conditions, and mechanical failure not caused by MAZDIS’s negligence. By using a rental, you voluntarily accept these inherent risks. Nothing in this paragraph limits MAZDIS’s liability for its own negligence, willful misconduct, or any liability that cannot lawfully be excluded, as set out in Section 14.
MAZDIS does not guarantee that any insurance, if offered, will cover every loss, and you are responsible for understanding the scope of any coverage before renting.
8. Prohibited Conduct
You may not: violate law or third-party rights; use the Services for fraud, theft, harassment, surveillance, or unsafe activity; submit false information; probe or disrupt systems; reverse engineer except where law permits; scrape or automate access without authorization; introduce malware; evade fees or limits; misuse location, payment, promotional, or support systems; interfere with another user; or use MAZDIS branding or content without permission.
9. User Content and Feedback
You retain ownership of photos, incident reports, reviews, feedback, and other content you submit. You grant MAZDIS a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, and use that content only as reasonably necessary to operate, secure, improve, and promote the Services, subject to the Privacy Policy and your privacy settings. You represent that you have the rights needed to submit the content. Feedback may be used without restriction or compensation, but MAZDIS will not publicly identify you without permission unless permitted by law.
The MAZDIS website may allow users to submit comments, feedback, reviews, or other content (“User Content”). You are responsible for the content you submit and must ensure that you have the right to post it.
You may not submit content that is unlawful, threatening, abusive, defamatory, discriminatory, obscene, fraudulent, infringes another person’s intellectual property or privacy rights, contains malicious software or spam, or otherwise violates these Terms.
MAZDIS may review, moderate, restrict, or remove User Content at its discretion, including content that violates these Terms or applicable law.
By submitting User Content, you grant MAZDIS a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and otherwise use that content as reasonably necessary to operate and promote the MAZDIS website and services.
10. Ownership
The Services, software, designs, text, graphics, trademarks, and other MAZDIS materials are owned by MAZDIS or its licensors. Subject to these Terms, MAZDIS grants you a limited, revocable, non-exclusive, non-transferable license to use the app for your personal or authorized internal business use. No other rights are granted.
11. Safety and Emergencies
Follow all posted instructions and do not use damaged or unsafe equipment. The app and support channels are not emergency services. In an emergency, call 911 or the appropriate local emergency number. Report facility or rental safety issues to support@mazdis.com. MAZDIS may remotely disable access or equipment, contact authorities, or take other reasonable action to address an imminent risk.
12. Third Party Services and Locations
Maps, app stores, payment services, telecommunications, property operators, and partner locations may be provided by third parties under their own terms. MAZDIS is responsible for its own obligations but is not responsible for an independent third party’s services, acts, or omissions. Nothing in these Terms limits rights you may have directly against that party.
13. Disclaimers
To the maximum extent permitted by law, the Services are provided on an as available basis. MAZDIS does not promise uninterrupted or error-free access, continuous connectivity, a particular storage space, or that the Services will prevent every theft, loss, vandalism, weather event, battery incident, or third-party act. MAZDIS does not disclaim warranties, guarantees, or conditions that cannot lawfully be excluded, including mandatory consumer rights.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, breach of privacy or security obligations where liability cannot be limited, or any other liability that law does not permit MAZDIS to exclude or limit.
Subject to the preceding paragraph and to the maximum extent permitted by law, MAZDIS and its affiliates, directors, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, opportunity, goodwill, or data, arising from the Services. MAZDIS’s aggregate liability for other claims arising in any 12-month period will not exceed the greater of (a) amounts you paid to MAZDIS for the affected Service during that period and (b) CAD $100. This limitation does not apply where prohibited by consumer-protection or other applicable law.
15. Your Responsibility for Claims
To the extent permitted by law, you will indemnify and hold MAZDIS harmless from third-party claims, damages, and reasonable costs arising from your unlawful conduct, your material breach of these Terms, or property you store, except to the extent caused by MAZDIS’s negligence, willful misconduct, or breach of law. MAZDIS will give reasonable notice and allow you to participate in the defence, but you may not settle a claim in a way that admits fault by or imposes obligations on MAZDIS without consent.
16. Suspension and Termination
You may stop using the Services and request account deletion at any time, subject to outstanding transactions and lawful record retention. MAZDIS may suspend or terminate access when reasonably necessary because of a serious or repeated breach, unsafe conduct, fraud risk, non-payment, legal requirement, or threat to the Services or others. Where appropriate, MAZDIS will give notice and an opportunity to correct the issue. Provisions that by their nature should survive will survive, including payment, ownership, disclaimers, liability, dispute, and record keeping provisions.
17. Disputes Governing Law and Courts
Please contact support@mazdis.com first so we can try to resolve a concern informally. These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. Subject to mandatory consumer rights and the jurisdiction of applicable tribunals, disputes will be brought in the courts located in British Columbia. You may also have the right to use a small claims court, civil resolution tribunal, regulator, or other forum provided by law. These Terms do not require individual arbitration or waive class proceedings unless MAZDIS later adds a legally reviewed clause and obtains any consent required by law.
18. Changes to These Terms
MAZDIS may update these Terms for changes to the Services, law, safety requirements, or business practices. We will post the revised Terms and effective date and provide reasonable advance notice of a material change where required. Changes will not apply retroactively unless required by law or expressly agreed. If you do not accept a material change, you may stop using the affected Service before it takes effect.
19. General Terms
If a provision is unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions remain in effect. A delay in enforcement is not a waiver. You may not assign these Terms without MAZDIS’s consent; MAZDIS may assign them in connection with a reorganization, financing, or transfer of the Services, subject to applicable law. These Terms, the Privacy Policy, and any accepted transaction-specific terms are the entire agreement concerning the Services. Electronic notices and acceptance have the same effect as paper communications where permitted by law. Headings are for convenience only.
Events Beyond Our Control. MAZDIS is not liable for delay or failure to perform the Services caused by events reasonably beyond its control, including severe weather, natural disaster, power or telecommunications failure, labour disruption, government action, or cyberattack. MAZDIS will resume performance as soon as reasonably practicable once the event ends.
Text Messages and Push Notifications. By providing a mobile number or enabling notifications, you consent to receive text messages and push notifications related to your account, reservations, and rentals. Message and data rates may apply. You may opt out of non-essential messages through your device or account settings, though safety and transactional messages may continue.
20. Contact
Questions about these Terms or the Services may be sent to support@mazdis.com or 104-32615 S Fraser Way, Abbotsford, BC V2T 1X8, Canada.